PAYMENTS & REFUNDS
Payments
What payment methods do you accept?
You can pay on the site using:
- Credit or debit card - Visa, Mastercard, Diners, Discover, American Express, Union Pay (UK only), Maestro (UK Only) and Cartes Bancaires (EU Only).
- Shop Pay
- Shop Pay Installments (USA)
- PayPal (if available in your region)
- Afterpay (USA)
- Apple Pay (if available in your region)
- Klarna (UK and EU)
- iDeal (Netherlands)
What currency is the site in?
The site currently hosts USD, GBP, AED, AUD, CAD, EUR, QAR, KWD and SAR. If your local currency is not applied on your order, you will be charged in the default currency which is USD.
The currency conversion will then be applied by your issuing bank.
When will I be charged for my order?
You will be charged when your order has been verified and approved.
The payment process happens in two stages; the first step is an authorization, this is a temporary hold of funds on your credit/ debit card, when you purchase a product using card payment, the bank will 'hold' money on behalf of Huda Beauty to ensure there will enough funds to be charged when the order is confirmed. This may reflect as a transaction on your account but at this stage no funds have been taken from your account.
The second stage of the payment is when the funds are transferred from your account. These steps usually happen within minutes of each other. However, if your order is not verified and approved, the funds will not be transferred from your account and the hold will be reversed after 48 hours. If this happens, you will receive an email updating you that your order has not been succesful and no money has been transferred.
Refunds
How long will it take to receive my refund?
If you are waiting for a refund for items that you have returned, your refund will be processed within 14 days of the items being received at our warehouse. You can use your return tracking number to confirm if they have been received successfully. The items will be checked and verified and then the refund will be initiated.
After a refund has been processed from our end, it can take up to 14 days to reflect with your issuing bank. After this period if you have still not received your refund please let us know.
I should have been refunded, but the money isn't in my account?
If we've informed you that a refund has been processed, it may still take up to 14 days to reflect with your issuing bank. After this time, If the amount has still not been received please let us know via the CONTACT US section so we can resolve this for you.
My order was unsuccessful, when will I be refunded?
If you receive an email to inform you that your order was unsuccessful and has been cancelled, it is unlikely that any money was transferred from your account. An authorization may have occurred, which is just a temporary hold on the funds, and no money has been transferred. In this scenario the hold will be lifted automatically within 48 hours, however this may take longer to reflect with your issuing bank.
If you have any concerns or questions to whether your card was charged or 'authorized' just let us know.
What happens to my refund if my card is no longer in use?
As long as the card account is still open your refund will still go back on that card. We can still process a refund to the same card even if it has been lost, stolen or cancelled.
We cannot refund your order to another card or payment method.
My refund amount is incorrect, what should I do?
We are so sorry if there has been an error with your refund.
Just let us know and we will resolve this for you, first we would recommend to check that there were no discounts applied at the time of sale, and that your delivery charge should have been eligible for refund if it is relating to returned items.
Subscription Services
Are all products available for subscription?
Product subscriptions are available for US orders only. If your favourite product is available for a subscription, you will be able to select this on the product page or checkout page. You can also select how frequently you would like to receive this product.
You must have an account and be logged in, to be eligible for product subscription.
How do I cancel or edit my product subscription?
Please reach out to us using the contact form below or email us at shop@hudabeauty.com and we can help you with this too.
The date that you have selected for your subscription renewal is the date the order will be created so please allow for order processing and shipping time to receive your order.
If you cancel your subscription, you can choose to reactivate it at a later date.
What happens if my product is out of stock?
If the item you have ordered on subscription is not available when your order is due to be replenished, we will send an email to let you know that we are unable to fulfil your order.
You will then have the option to edit your subscription, but it won't be automatically re-ordered when stock becomes available.
Can I earn and redeem loyalty points on subscription orders?
You will earn Huda's VIP's rewards points on your subscription orders, however you will be unable to spend your points on a subscription order. These can only be used at checkout when placing a regular order, not via subscription.
When will I be charged for my subscription?
By purchasing a recurring subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate, you agree that Huda Beauty may submit periodic charges (e.g. monthly) to your chosen payment method without further authorisation from you, until you provide notice that you wish to cancel you subscription or to change your payment method.
You further accept responsibility for all recurring charges prior to cancellation, including, where applicable, any charges processed by Huda Beauty after the expiration date of your payment card.
What will I be charged for my subscription?
Your recurring subscription will offer you a 10% discount on your selected product. This discount is against the full priced product value. If you purchase the product during a sale or promotion, your recurring subscription price will be at the full price value (minus your 10% subscription discount), not the promotional price.
Shipping charges will be applicable to subscription orders if they do not meet the free shipping threshold (60 USD for US orders). The free shipping threshold is calculated before tax and after discounts.
Afterpay
What is Afterpay?
Afterpay is a payment option which allows you to make purchases now and pay for them in four equal installments, made every two weeks, without any interest.
This is currently only available for US, Canadian & Australian orders.
Click HERE for Afterpay's full FAQ's.
Can I checkout using Afterpay?
Afterpay is currently available for:
- US, Australian, & Canadian customers
- Customers over 18 years old
- Orders between $35 - $2000 (there is no minimum threshold for AUD).
Your first order, may have a lower maximum value than mentioned above. After entering the required information, you will receive an instant approval decision on your order at checkout. Afterpay and Huda Beauty are committed to responsible spending and not all orders will be approved.
Can I return my items if I pay using Afterpay?
If you pay using Afterpay, the returns policy remains the same, so yes you can you can still return your items if they are eligible for return.
You can check if your items are eligible for return HERE.