Full Order Return or Cancellation
If your entire order is returned or canceled:
- Points earned will be deducted from your account in line with the refund amount
- Points redeemed for a code will be added back to your account
Partial Returns
When you return part of your order:
- We will process a refund for the value of the item before any discount is applied
- Points earned will be deducted from your account based on the refund amount
- Points redeemed for a code will not be reinstated
It is possible that your account may have a negative balance after any returned items are processed. If, for any reason, an item is canceled from your order (due to unavailability), the points for that item would be deducted from your balance.